Summary of key findings
This is a good provider
A high proportion of learners make good progress, achieve their apprenticeship and continue in full-time employment with Vision Express.
Apprentices make good gains in confidence, which enhances their personal lives and future employability.
Apprentices receive good support and care that help them to succeed to their full potential.
On- and off-the-job training and assessment are good and ensure that apprentices quickly become effective in dealing with a wide range
of customers’ queries.
Throughout their training, apprentices acquire a good range of industry-standard skills and knowledge that make them more effective in their optical retail career.
Leaders and managers have high expectations for apprentices, who are an important part of the company’s recruitment strategy.
Leaders and managers have established a culture that ensures that quality improvement focuses well on raising standards for all
Managers have not evaluated the performance of all assessors. Opportunities to share good practice between assessors are limited.
Assessors do not routinely challenge all apprentices to achieve their full potential in
English and mathematics.
Not all apprentices receive impartial information, advice and guidance prior to
starting their apprenticeships. In a small number of cases this means that they do not
have a good understanding of the programme prior to joining it.
Apprentices have a good understanding of fundamental British values. Not all of them know how to raise concerns relating to the
‘Prevent’ duty should the store manager be unavailable.
Information about the provider
Vision Express is an optical retail group with 389 stores across the United Kingdom. It operates 301 stores in its own right, with a further 85 offered as joint ventures and three on a franchise basis. Vision Express is part of the GrandVision group of companies.
Runway Training provides English and mathematics functional skills training and
assessment as part of subcontractor arrangements. Vision Express provides the remaining on- and off-the job training. All learners are following an intermediate apprenticeship in optical retail.
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